Privacy Policy

Divine Reconnections, LLC and Alexandra Falticeni ("Company," "we," or "us") are committed to protecting the privacy of all clients. This Privacy Statement explains the privacy practices conducted by the Company and applies to access to and use of Divine Reconnections, including content, functionality, and services offered on or through the website.

Information We Collect

Personal data may be collected solely for the purposes of delivering services, information, events, and mobile applications. When you communicate with Alexandra or Divine Reconnections, we may collect information during your inquiry or visit. This policy includes information collected from the website, email, text, electronic messages, or social media.

All information will be stored on an encrypted site and will only be accessible to Alexandra Falticeni, the sole owner of Divine Reconnections. Divine Reconnections uses a cybersecurity program designed to protect the confidentiality, integrity, and availability of the information stored within Divine Reconnections.

Upon termination of association, Divine Reconnections and/or Alexandra will follow the destruction of all information according to the Department of Regulatory Agencies (DORA) requirements designated for Medical Health Professionals.

Acceptance of This Policy

The Privacy Statement must be read prior to reaching out for any services performed. The client is solely responsible for reading this Privacy Statement and communicating understanding. Upon accessing the website, or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to abide by and be bound by this Privacy Statement. If you do not agree with the terms under this Privacy Statement, you may be denied access to the website and/or services performed by us.

Minors

Any information collected via the website will be for the sole purpose of someone 18 years or older. Any information collected for a minor under the age of 18 will need to be conducted by a legal guardian or Power of Attorney and a written disclosure will need to be signed. If any information collected is realized to belong to a minor, the legal guardian or Power of Attorney will be contacted, and all information will be deleted. If you feel information collected is applicable to a minor under the age of 18, please reach out to [email protected].

Personal Information You Provide

Alexandra Falticeni may collect and use the following kinds of personal information:

• Information provided from registering with the website and/or social media.
• Information about transactions carried out over this website and/or social media.
• Information you provide for subscribing or inquiring about services.
• Information you provide when participating in meditations, classes, or activities.
• Information collected after sessions that result in recommendations for services.

Examples of personal information may include name, address, telephone number, email address, date of birth, session notes and recommendations, background information, and any information that could directly or indirectly identify or affect you.

How We Use Personal Information

Alexandra Falticeni will only use, provide, and allow information for purposes including use of the website, providing access to the website, responding to inquiries, sending information for services purchased, sending statements and information upon request, collecting electronic payments, and providing marketing opportunities.

Automatic Data Collection, Cookies, and Pixels

As you navigate through the website, we may use automatic data collection technologies, including Google Analytics, to collect certain information about your equipment, browsing actions, and patterns. This may include information about your location, traffic pattern through our website, communications between your computer and our website, the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.

The information collected automatically is used for statistical data and will not include personal information. We use this data to improve our website and service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate automatically collected information with your personal information.

Like other commercial websites, our website may use cookies and server logs to collect information about how the site is used. The Company reserves the right to use technological equivalents of cookies, including social media pixels, in compliance with the policies of the various social media sites.

Some content or applications on the website may be served by third parties. These third parties may use cookies alone or with web beacons or other tracking technologies to collect information about you. We do not control these third parties' tracking technologies or how they may be used.

Information Policies

We are committed to keeping your information confidential. We do not sell, rent, or lease subscription lists or information to third parties, and will not disclose your personal information to third parties without your written consent.

We will maintain information you send via email in accordance with applicable federal law. Any email you send to Alexandra Falticeni is confidential. We will not add your name to our email list without your written consent. If your inquiry is about information pertaining to you, we may ask you to submit additional information to verify your identity.

If you email Divine Reconnections or Alexandra, your name and email address may be placed in a database. Only Alexandra will have access to this data. If there has been a data breach, Alexandra will in good faith investigate to determine whether personal information has been or will be misused and will give notice as soon as possible to affected clients when required.

Email is not recognized as a secure medium of communication. For this reason, we request that you not send private information by email. Doing so is at your own risk. Credit card information and other sensitive information is never, and should never be, transmitted via email.

How and Why We Collect Information

As a visitor to this website, you can engage in most activities without providing personal information. Information is required when you seek to download resources and/or register for services. The Company collects your information to record and support your participation in the activities you select, to track your preferences, and to keep you informed about services you have selected and related services.

If you consent to receive the newsletter and later no longer wish to receive it, you can unsubscribe at any time using the unsubscribe link at the bottom of every email. You may also email [email protected] to request removal from future emails.

How We Utilize Information

We strongly believe in minimizing the data we collect and limiting its use to what we have permission to use, what is necessary to deliver the services you interact with or purchase, or what may be required or permitted for legal compliance or other lawful purposes.

• Improve and optimize the functionality and performance of our services.
• Diagnose problems, security risks, errors, or needed enhancements.
• Detect and prevent fraud and abuse of our services and systems.
• Collect aggregate statistics about use of the services.

Communicating With You

We may contact you directly or through a third-party service provider regarding services you have signed up for or purchased from us, as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services if you give consent or where allowed based on legitimate interests. These contacts may include email, text messages, and telephone calls.

If Divine Reconnections and/or Alexandra Falticeni discloses your personal information to any co-branded partner for these purposes, they will be obligated to use that personal information in accordance with this Privacy Statement.

Text Messages (SMS)

If you give us your mobile number and agree to receive texts (for example, by checking the box when you book on our website or on our text sign-up page), Divine Reconnections may text you. There are two kinds, and you choose each separately: booking texts (booking confirmations, appointment reminders and changes to your sessions or classes) and news texts (occasional news and offers about upcoming classes, sound baths and events). Message frequency varies. Message and data rates may apply. Agreeing to texts is never a condition of booking or buying anything.

Reply STOP to any message to stop receiving texts, and you will receive one final message confirming you are unsubscribed. Reply HELP for help, or call (214) 564-6612.

Divine Reconnections does not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages on our behalf.

You can sign up for texts at divinereconnections.com/text-updates. See our SMS Terms for full details.

Visitors' GDPR Rights

If you are within the European Union, you are entitled to certain information and rights under the General Data Protection Regulation. We will retain information you choose to provide until the earliest of your request that we delete it, our decision to cease using existing data providers, or the Company's decision that the value of retaining the data is outweighed by the costs of retaining it.

• You have the right to request access to your data and the right to rectify or erase your personal data.
• You have the right to seek restrictions on processing of your data.
• You have the right to object to processing of your data and the right to data portability.
• You have the right to withdraw consent at any time when processing is based on consent.
• You have the right to lodge a complaint with a supervisory authority with jurisdiction over GDPR matters.

We require only the information reasonably required to enter a contract with you. We will not require consent for unnecessary processing as a condition of entering a contract with us.

Updates, Other Websites, and Contact

Divine Reconnections and/or Alexandra Falticeni may update this Privacy Statement by posting a new version on this website. You are responsible for periodically visiting our website and this Privacy Statement to check for changes or updates. This website may contain links to other websites.

Questions or comments regarding this Privacy Statement and/or the Company's treatment of your personal information may be directed to:

Alexandra Falticeni
Phone: 214-564-6612
Email: [email protected]

Effective: April 8, 2020