Shipping & Returns

Shipping

Where we ship

We ship to addresses in the United States.

Cost

Shipping is a flat $12.00 per order,and free on orders of $100.00 or more (before tax). The shipping cost is shown in your cart before you pay.

When your order arrives

Orders are packed and shipped within 3-5 business days (Monday to Friday, not counting holidays). Delivery then usually takes 3-7 business days, so most orders arrive within 6-12 business days of ordering. You'll get an email when your order is placed.

Returns

30-day returns

You can return a product within 30 days of delivery if it is unused and unopened, in its original packaging. For hygiene reasons, essential oils, roll-ons, sprays and mists that have been opened can't be returned.

Damaged or wrong items

If something arrives broken, damaged or isn't what you ordered, contact us within 30 days of delivery with a photo. We'll send a replacement or a full refund, including shipping, and we cover the cost of sending it back. Natural salt lamps and crystals vary in shape, color and exact weight; that natural variation isn't a defect.

How to return something

1. Contact us through the contact form or call (214) 564-6612 with your order number and the item you're returning.
2. We'll reply with the return address.
3. Send the item back. Unless it arrived damaged or wrong, return postage is paid by you, and we recommend a tracked service.

Refunds

Once the return reaches us and we've checked it, we refund the item's price to the card you paid with, usually within 5 business days. Your bank may then take another 5-10 business days to show it. The original shipping cost is refunded only when the item arrived damaged or wrong.

Sessions, classes, packages and gift certificates

These aren't shop products. Their cancellation and refund rules are in our Terms & Conditions.